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Return & Exchange Policy

Thank you for shopping with us at Laffi Home. Please take a moment to carefully read and understand our return policy. Should you have any queries regarding our products or wish to return any goods due to a change of mind, please contact us at and follow the procedures outlined below:


Standard Policy for Returns


Our standard policy for returns without reason for purchased goods is 14 days, except for custom-made products. In the event that a consumer decides to return the goods and request a refund, they must notify the seller within 14 days of receiving the goods and return the goods in pristine condition within 14 days according to our requirements, without affecting the secondary sales of the products.


Exchange Policy


If you wish to modify the size of an item or exchange it for a different size or color, please contact us as soon as possible within 14 days of receipt. Please note that the exchange of goods requires you to return the undamaged goods to us according to our requirements, without affecting the secondary sales of the products. Such exchanges may incur additional costs, including but not limited to shipping costs, shipping insurance costs, repackaging, and restocking costs. Exchanges must be arranged after the original items have been delivered, and you must contact us to initiate the exchange process.


Return Shipping Cost


If there is no quality issue with the goods upon receipt, and no damage occurred during transportation, and if the return or exchange is due to subjective reasons of the buyer, the buyer will bear the cost of return shipping and transportation risks. During the return process, we recommend that the buyer choose a suitable transportation method and insurance to reduce risks.


Return Requirements


For returned goods due to no reason or exchange, they must meet the following requirements:


Shipped within 14 days of receipt


  • The item is in its original packaging and box (as all boxes are customized sizes)
  • There are no signs of use, no artificial defects or markings, and the product can be resold at full price
  • For items that require assembly, the item(s) must be returned to us as new and disassembled. For office chairs, if the gas lift mechanism is not connected, it must be returned in its original state. If the gas lift has been connected and the chair assembled, the gas lift will need to be disassembled, repackaged, and shipped. If the gas lift is damaged upon return, we will deduct the cost of replacement parts at a price of £35.
  • Once the goods are returned to us in a new, pristine, and resalable condition, we will inspect the returned goods within 14 days of receipt to confirm that they meet our return requirements. After we confirm that the returned goods are in desired condition and do not affect the secondary sales, we will arrange a refund to your payment account. Refunds can only be made using the same credit card/payment method used for the original purchase. Please allow up to two weeks for the funds to be returned via online banking systems. You will receive an automatic email from us once the refund has been processed.
  • If the goods are damaged during the return process, we will contact you immediately, provide relevant documentation, and assist you in requesting compensation from the logistics company.


Returns of Unwanted Goods


In the event that you wish to modify the size of an item or exchange it for a different size or color, please note that a new delivery fee and additional charges, including but not limited to fees for repackaging and restocking, may apply. Such exchanges must be arranged subsequent to the delivery of the original item, and you are required to contact us in order to initiate the exchange process.




Refunds shall only be processed upon receipt of the items at our warehouse. It is important to note that refunds can only be made to the same card/payment method used to make the original purchase. It may take up to two weeks for funds to be processed through the online banking systems. Upon completion of the refund process, an automated email shall be sent to the customer.


Laffi Home takes great care in ensuring that the products are thoroughly inspected and photographed prior to shipment to ensure that they arrive without any damage. To clearly assign responsibility and protect the rights of the customer, it is crucial to inspect the order in the presence of the logistics company personnel before signing the receipt. Any damage discovered after the buyer’s inspection may make it difficult to prove that it was caused by the logistics company, and Laffi Home will be unable to seek compensation on behalf of the customer. The customer may be required to bear any resulting losses. In the unfortunate event that the product is damaged during transportation, the customer must contact Laffi Home immediately and provide photographic evidence of any damage or defects, including photographs of the items and packaging box from various angles and distances. These photographs must be submitted via email within 3 days of receipt.


Prior to assembly, it is imperative to inspect all items and components for any damage, as any damage discovered thereafter will not be attributed to Laffi Home.


It is important to note that Laffi Home is unable to provide return or exchange services for products that were delivered more than 14 days ago, even if they have not been opened, unless a product quality issue can be demonstrated.


Majority of our products are covered by a one-year manufacturer's warranty. If a non-human-induced malfunction or defect occurs within 12 months of purchase, Laffi Home shall repair or replace the product, depending on the circumstances. It is crucial to note that the warranty does not cover buttons on sofas or chairs, as they may become stuck and are unrelated to any manufacturing defects. The guarantee explicitly excludes malfunctions caused by accidents, negligence, and misuse. Any items that are easily consumable are not covered under the repair plan.


Upon receipt of a shipment from a courier, it is imperative to inspect the order in the presence of the logistics company staff before signing the receipt to assign responsibility and protect one's rights. The goods must be checked to ensure there are no obvious marks or damage, as the signature indicates that the goods were received in good condition and the buyer is satisfied with them. It is important to arrange for a representative to inspect the order if the buyer is unable to do so. Any product damage discovered after this point may be difficult to prove was caused by the logistics company.


For stone tables or other goods delivered, it is important to inspect them before signing the receipt to confirm that they are acceptable. If the customer wishes to change the size of the table or return any goods after delivery, they must contact Laffi Home and send the goods back in accordance with the return requirements. Any subsequent order change requests may incur additional repackaging/collection fees and new full delivery fees.


In the event that the goods or packaging are damaged or unsatisfactory upon delivery, the buyer may refuse to accept the delivery, and the courier shall take the goods away again. If the buyer is unable to inspect the goods, they must write "unchecked" on the delivery note. This is important because if the goods are damaged during transportation and the buyer signs for them, Laffi Home cannot make a claim for damages against the carrier, and the delivery cost must be deducted from any refund.


For goods that are reserved or custom-produced, including those for which a deposit has been paid for specific colors or decorative schemes, orders cannot be canceled once they enter the production process, and Laffi Home does not accept returns or refunds.